With 90% of influencer marketers currently running gifting programs (and the last 10% planning to start one soon), it’s clear that gifting programs are highly effective for brand awareness, sales generation, and relationship building with new influencer partners.
And ecommerce brands have taken note.
We set out to find out exactly how 31 influencer marketers were running their influencer gifting programs, how they recruit new influencers for those programs, and the biggest challenges in gifting.
Here’s a sneak peek of what we found:
- The most common goal for gifting campaigns was increasing brand awareness.
- Barter deals for deliverables are twice as common as a “no-strings attached” approach
- If your goal is sales-focused, you’ll want to let influencers choose from a curated list of products. This is the sweet spot between delighting your influencer and guiding them towards products that make sense for your campaign.
- The top three highest rated gifting challenges all centered around outreach for gifting campaigns – followed by ghosting, which nearly 60% of respondents mentioned.
- The top way marketers are improving their influencer gifting campaigns is by focusing on relationship-building with their creators.
Why do brands do gifting?
First off, we asked influencer marketers why they’re doing gifting in the first place. What’s the primary goal?
- 48.4% said brand awareness
- 25.8% said direct sales
- 16.1% said to start new relationships
- 9.7% said to get content for paid ads
The best part of gifting campaigns is that no matter what your biggest goal is, a lot of these other goals can be achieved in tandem.
How gifting campaigns are managed
We wanted to know how often influencer marketers implement contracts for their gifting campaigns.
Do influencer marketers create contracts for gifted campaigns?
- 35.3% of influencer marketers said they don’t create contracts for gifting
- 41.2% said they have a written agreement via email, but no contract
- 17.6% said they implement a contract every time
- 5.9% said it depends
Abdullah Khan elaborated that it ultimately depends on whether or not it’s a paid collaboration.
He continued, highlighting that he wants to make the process easy for the creators he works with – he outlines all the requirements when the deal is negotiated so everyone is on the same page.
If you’re creating contracts for your gifted collaborations, you might be able to save yourself some time and friction by opting for a written agreement via email. If the collaboration value is low, and there aren’t any unusual conditions at play, it might not be worth it to write up a contract at all.
However – be sure that if you don’t opt for a contract, you’re comfortable losing the product value that you gift those influencers with no ROI. If your products have a higher price point, or if you’re gifting a lot of products, protect yourself.
How often do gifting collaborations turn into paid collaborations?
A contract makes sense for paid collaborations – and we wondered how many gifting campaigns actually ended up turning into longer-term paid partnerships.
As it turns out, it’s not as often as we would have thought.
Over a third (35.3%) of marketers polled said fewer than 10% of gifted collaborations turned into paid partnerships:
- 16.1% said 11-25% turned into paid collaboration
- 25.8% said it was 26-50%
- 19.4% said that they never do this.
This question has a lot of dependant variables:
- How many gifted collaborations you run per month
- Campaign goals and objectives
- The quality of the influencers and partnerships
- The quality and brand fit of your products for influencers
The big takeaway is that it really depends on the brand, campaign, and influencer in question. Sometimes, gifting campaigns can be a gateway into longer-term paid collaboration – but only if that’s something you’re looking to get out of it.
If you find an influencer who is an especially good brand fit, it’s definitely worth it to try to turn a gifting collaboration into paid partnerships or affiliate relationships. This is a great way to transform a creator into a brand ambassador – and as they grow, so will the audience getting to hear all the great things they have to say about your brand.
Barter deals vs no-strings attached: What do influencer marketers prefer?
We also wanted to know whether or not brands put a formal agreement in place. Did they offer the products in exchange for specific deliverables, like posts, reels, or stories? Or did they offer their gifted products with no strings attached, and hoped that the creator would create content around them organically?
- 54.8% asked for specific deliverables
- 22.6% gifted with no strings attached
- 22.6% said it depends
For Megan Wilson, the answer ultimately depends on brand alignment. She said she’s more likely to agree with no-strings attached if a creator embodies their brand.
According to Victor Wiśniowski, a no-strings attached approach helps open the door for more targeted gifting opportunities down the road.
Cheyanne Pettyjohn said that gifting products to influencers “no-strings attached” could actually help a brand access influencers that might be outside of their normal budget.
For other ecommerce brands, marketers said that the expectation of deliverables (or not) ultimately depends on the specific goals of the campaign.
Senith Berhane explained:
She also mentioned that if she’s got a new product to promote or specific goals to hit, she might ask for posts or videos in return. According to her, having control over the messaging and tracking how the campaign performs is the most important thing in that situation.
Keep this question in mind – I’ll be circling back to it very soon.
How many influencers actually accept gifted products (and how many actually post)?
We asked brands what percentage of influencers accepted gifted collaboration:
- 4% said it was under 10%
- 21.7% said between 11-30%
- 17.3% said between 31-50%
- 30.4% said between 51-70%
- 17.3% said it was over 71%
- 8.6% said they didn’t do outbound outreach for gifted campaigns
Outreach is a hot topic in influencer gifting. And mileage may vary depending on any number of factors.
An influencer might not accept gifted collaboration:
Seeing if an influencer has ever posted about gifted products in the past before reaching out is a great way to mitigate this. It saves everyone’s time! For some influencers, they’re not particularly interested in gifted products as much as they’re interested in paid promotion.
Another great way to potentially get around this is through finding influencers that already love your brand. Your fans will be much more receptive to getting free products, and much more likely to shout about how great your products are at every opportunity they have.
Cheyanne Pettyjohn said that one thing she’s been doing to improve her influencer gifting campaigns is to go for “warm leads.”
Influencers just aren’t responding:
Be more intentional with your outreach. Is this influencer really the right fit for your brand? Have they done collaborations in the past?
Are you engaging in good outreach practices? Outreach is very much an art (and kind of a science):
- Being ultra clear about what you’re offering in the subject line helps get those emails opened in the first place. Test out different punchy hooks to grab attention.
- Be clear and concise about what you want, and personalize the message. Mention things like what you like about their content, how they make a great fit for your brand, and what you hope to achieve together.
- Testing different templates (that you should absolutely be personalizing) and subject lines can help show you what’s working or not.
Nicole Ampo agreed, explaining how being more intentional about which creators they contacted made all the difference.
At what rate did influencers post content after being gifted products?
We also asked marketers to report on their success in actually getting the influencer to post content around the products they were gifted.
- 13.6% said between 11-30%
- 18.2% said between 31-50%
- 36.4% said between 51-70%
- 31.8% said more than 71%
With numbers all over the board like this, we decided to compare these data points.
While those who wanted specific deliverables for their gifted products had a harder time getting influencers to accept the gifted products, they had the best success rate for actually getting influencers to post content.
Marketers asking for specific deliverables
- Had a 31% acceptance rate
- But a 61% post rate
While marketers gifting “no-strings attached”:
- Had a much higher acceptance rate at 57%
- And a comparable post rate at 59%
You might be wondering if it’s worth it to ask for specific deliverables since the difference in actual post rate was only about 2% on average. However, those who are gifting products without post expectations are gifting double the products for a similar post-rate.
If your marketing goal is to build relationships with these influencers, and the posts are a bonus, this might not make much of a difference to you. But if you really want the posts from your gifting campaigns, ask for them.
Barter deals: This is the way to go if you need to get content out quickly or consistently.
- Target smaller profiles – they’ll be more likely to post in exchange for content – especially if they already know and appreciate your brand.
- You have more control over the timeline and posting schedule, plus creative input and the ability to ask for hashtags/tags
- The acceptance rate might be lower, but you’ll lose less product overall, and have much higher posting consistency.
No-strings attached: This is a great strategy for relationship-building and authentic content.
- You’ll have to be okay with having less control over when/if the creator actually posts content.
- This strategy can work with profiles of all sizes – including larger influencers who might be otherwise out of your budget.
- The content posted from this method will likely be much more authentic. However, it will be harder to track as they might not add tags/hashtags
- You’ll have a much higher acceptance rate, but there is no guarantee that your influencer will post.
How marketers determine which products influencers are gifted
Another big question we had was centered around exactly what products were gifted to influencers. Was it a specific product the marketer wanted to promote? Or did they let the influencer choose, either from a specific range of products or from the entire catalog?
The results were pretty evenly split.
Offering from a limited range of a brand’s product catalog
It turns out that giving the freedom of choice, but limiting the range was the sweet spot for many brands – a third saying that influencers could choose from part of their catalog.
So we asked marketers to explain that choice. Michael Todner stated that his gifting programs were just part of a larger campaign focusing on generating content around certain products.
Alycia Lykins, Influencer Marketing Manager at Trixxi Clothing, agreed with Michael, saying that it makes more sense for them to offer a limited selection as they have a particular campaign or sale they’re running.
For some marketers, it was more of a question of logistics. According to Gabija Jankauskė, working in a smaller, slow-fashion business means she has to follow up on stock.
Influencers can choose any product they like
For others, it made the most sense to let an influencer choose a product from their entire catalog. One marketer even said that it gives the influencer more motivation to sell the product that they liked the best. Brenna Clay agreed:
Miroslava Petkova added:
Dragos Sebastian said it was about cultivating authenticity.
Offering a specific product for influencer gifting
For other marketers, it makes more sense to reach out to an influencer with a product already in-mind.
Dana Bilodedenko is one such marketer. She mentioned that her company manages a diverse range of products. For her, influencer marketing doesn’t exist in a vacuum, but is tied to the campaigns they have running. Instead, they focus on personalizing the gifting offer to the influencer they’re reaching out to.
Other brands had better luck focusing on best-sellers – and some marketers chose to focus on the products their customers were most likely to love. According to Matheus Ribero:
And then some brands decided to center their gifting campaigns around new product launches – at least, that’s the case for Sydney Gavrielov, Influencer Marketing Manager at AC Infinity. She mentioned that influencer gifting was part of product launches for AC Infinity 95% of the time.
A mix-and-match method
Another 13.8% of marketers chose a combined approach where it made sense. Joshita Dodani, for example, highlighted an approach tailored to the goals of her campaign.
“For general gifting we provide an entire catalog to influencers. For new launches we tend to provide specific products.”
It boils down to:
- For brand awareness/relationship building: Letting influencers pick from your entire inventory means they’ll probably be more likely to post. But they might pick something you know doesn’t sell especially well.
- For maximum sales via codes/links: Letting influencers pick from a curated selection of your products means you can prevent them from choosing the products you know aren’t as popular, while still giving them the freedom to choose something they can create content around authentically.
- For specific, targeted campaigns: Offer a specific product to your influencer. You might get fewer accepted products (and potentially a lower posting rate), but you have more control over the campaign.
I don’t think there’s a right answer here – how you let influencers choose their products (or not) comes with advantages and disadvantages and it ultimately depends on what makes the most sense for your brand, products, and goals.
The biggest challenges marketers face with influencer gifting programs
Running a successful gifting program is far from easy – there are a lot of moving parts that marketers have to keep on top of. We created a list of potential scenarios and asked marketers to rank the scenarios from the most challenging to the least.
These first three challenges tend to fall into the general umbrella of influencer outreach. Picture this: you find the perfect influencer for your new campaign, and you send them an email. They either:
- Don’t respond at all
- Respond and tell you they’re only open to paid promotion
Sound familiar? These marketers thought so too.
Challenge: It’s hard to get outreach replies for gifted collaborations/I don’t know if an influencer is open to gifted collaborations until I reach out.
- Spend more time vetting your influencers: Start with the people who already know and love your products. You’re much more likely to get a response from people who are already fans! Go smaller – it’s okay if an influencer has a smaller, but more attentive audience.
- Review your offer: Is what you’re offering attractive and interesting to a potential influencer? Especially for unpaid gifting campaigns, is the trade-off of content for product worth it for them?
- Personalize your emails: We recommend using a template to speed things up a little, but it’s pivotal that the influencer understands that this email was written especially for them. Make them feel special. Tell them what you love about their content, and why you want to work with them. It makes a huge difference.
Challenge: The influencer content you’re getting isn’t at the quality you’d prefer.
- Spend more time on influencer selection: (yes, again) Sometimes, the easiest fix is to just spend more time vetting the influencers you reach out to. If the creator really loves your product, it’ll be easier for them to create engaging, authentic content.
- Help brainstorm the angle: An influencer promoting your brand is a partner. Work with them to create the content that’s going to be a little different from your typical unboxing or GRWM (get ready with me). Be sure to maintain their creative freedom, but there’s no harm in a little guidance.
- Delight and surprise: How can you overdeliver to make the gifting experience as incredible as possible? Korean makeup brand TIRTIR illustrated this concept by gifting creators who’d previously criticized their shade range with their brand new shades, showing their creators not only that they’re listening to feedback, but they care. It’s a great way to turn negative feedback into lifelong advocacy.
Challenge: Influencers ghost after you ship the products.
We also asked marketers what challenges they come across that we didn’t think of. Many of our marketers were the most concerned with ghosting – 59.1% of marketers who responded mentioned influencers ghosting at some point throughout the process.
- Follow up: Make sure the influencer received your products and that they arrived in good shape. Ask for honest feedback and opinions on your products. If you can, offer different variations (flavors, styles, colors, etc.). This might not eliminate ghosting, but following up can help nudge otherwise forgetful creators.
- Set expectations early by agreeing on a timeline: You don’t necessarily have to have a contract for your gifting campaigns, but it’s always a good idea to agree on a timeline via email.
- Will this lead to paid collaboration? If there’s scope to potentially end with paid collaboration, or long-term partnership, put it on the table. A creator will be much more likely to prioritize your collaboration over others if so.
While those challenges were the most popular responses, marketers also offered a few other challenges they experienced. It seemed like getting influencers to stick to a timeline was a challenge for some.
Nicole Ampo, mentioned that the hardest part for her was waiting on the content.
How brands are tracking gifted campaigns (and are they working?)
We started by asking our influencer marketers how they were keeping track of the data from their gifted campaigns and the social posts published from them.
Over 65.5% mentioned that they were using the old faithful: the spreadsheet.
For 27.6% of marketers, using influencer marketing software like Modash is the go-to method for tracking their campaigns.
That explained how marketers were tracking gifted campaigns, but what exactly were they tracking? We then asked our marketers what metrics matter the most to them.
Most marketers mentioned engagement and/or sales in their responses. Many others mentioned reach and impressions as well.
Lee Drysdale has a pretty nailed down process for tracking his gifted campaigns:
Other marketers mentioned that tracking metrics around influencer gifting campaigns was a significant challenge for them.
Ashlee Rawlings noted the manual work around tracking these campaigns.
Tracking Instagram Stories is always a challenge – as they disappear after a certain amount of time. For other marketers, it had more to do with not getting the proper tags on social media, and losing potential posts that an influencer made.
- Stay on top of things: You have a lot of little parts to keep track of. Be sure you’re checking on your creators and their posts to get the most up-to-date metrics.
- Ask your influencer for metrics: Your creators will have more access to their own metrics within the platform than you will from an exterior view. Asking for the total metrics from their posts can help you get accurate performance data.
- Outsource part of the tracking to software: Influencer tracking software can do a lot of the heavy lifting if you’re still manually tracking data in spreadsheets – including temporary Instagram Stories.
Marketers found that despite the challenges around gifting campaigns, they were overall ROI-positive for their brands.
In fact, 80% of marketers we surveyed said influencer gifting was definitely ROI-positive, and the remaining 20% said that it wasn’t yet, but they thought it would be soon (we promise that those weren’t the only two answers).
And when we asked if marketers would continue their gifting initiatives, the response was an overwhelming yes. Over 83% of the marketers said that they expected to do at least the same amount of gifting, if not more.
Modash pro-tip:
Many marketers are saying influencer gifting is ROI-positive, and the vast majority looking to maintain or even expand their gifting efforts: if you’re not already engaging in gifting collaborations, it’s probably time to start!
How brands are improving their gifting campaigns
Relationship building for better influencer gifting
For some marketers, it was about creating lasting relationships with their new influencer partners. Noor Ahmed expressed how important it is to foster those relationships.
Gabija Jankauskė agreed:
For Lee Drysdale, it’s important to start that relationship-building process from the initial outreach email.
According to Senith, relationship building doesn’t end after the influencer posts content. She consistently looks for feedback from her influencers, treating them like partners equally invested in the success of the content.
Focus on relationship-building, especially for gifted campaigns. This might be a creator's first touchpoint with your brand, and you want to make a good impression. If they’re someone who already loves your brand, you want to keep that love going. Not only should you be concerned with that relationship during the partnership, but afterwards as well. Keep that relationship warm after the collaboration is finished!
Taking care of your influencers
As with any great relationship, you have to be willing to give. As influencer gifting programs have become such a standard in the creator economy, you have to go the extra mile to impress your influencers.
Lauren Roth reinforced this concept, saying that she actually makes time for engaging in an influencer’s organic posts on social media to support and keep that relationship warm, even after the collaboration is already done.
For Brenna Clay, it’s making sure that influencers always have an option to be compensated for their time and work.
Sometimes, it’s as easy as just being a joy to work with. Michael Todner explained that he tries to make it as easy as possible to work with his brand.
Spend more time selecting and vetting influencers
For other marketers, they improved their gifting campaigns by being more thorough about exactly which influencers they decided to work with.
For Miroslava Petkova, it was about letting things happen organically.
Cheyanne Pettyjohn agreed, mentioning the importance of starting off from a “warm lead” so to speak.
Senith Berhane outlined exactly what she does to properly vet the influencers she works with – prioritizing audience demographics in lieu of hard follower-counts.
For Abdullah Khan, like Senith, it was about prioritizing brand fit over follower amount. He also mentions that he looks into an influencer’s previous collaborations to see how they’ve worked with brands in the past.
More time spent on vetting an influencer today saves you time and money tomorrow. The better the brand and audience fit, the easier time you’re going to have overall. Focus more on whether the influencer’s audience makes the biggest difference for your brand, instead of how high their follower count is. Bigger doesn’t always mean more engagement.
Key Takeaways
A successful influencer gifting program is going to have a lot of fiddly moving parts. When creating, managing, and scaling your program, it’s important to remember that there’s no single right way of doing things.
What works for your brand won’t work for the next, and what works for this goal won’t work for another. So keep testing and improving your system until it’s down to an iterative science.
- How you set up your gifting campaigns will ultimately depend on your specific brand goals. However, no matter what your goals are, influencer gifting has the unique potential to hit a variety of goals in tandem.
- It’s fine to offer no-strings attached gifting, but be selective with who you’re gifting to and what they get. Asking for deliverables upfront won’t necessarily make a huge impact on the rate at which an influencer posts, but it can cut down on product loss.
- Outreach and back-and-forth emails with influencers is a huge time suck for marketers. Take the time to be intentional about who you reach out to – because that will make all the difference.
- Building and maintaining strong relationships with influencers is crucial for gifting campaigns. Keep interactions personalized from outreach to follow-up, and treat your influencers like partners.
- Not only are gifting programs working, but marketers are looking to maintain or expand their gifting programs over the next year. If you haven’t started a gifting program, the time is now!
Want to join our next influencer marketing survey and add your insights? Join our survey panel and make your voice heard!